Virtual and hybrid event: how Indonesian event organizers adapt during the COVID-19 pandemic

Abstract

 This study suggests how adaptive event organizers should be toward virtual and hybrid events, explore
the constraints, and recommend policies to support virtual and hybrid events in Indonesia. It uses a quantitative
descriptive method, and data are collected through an online survey using the Survey Monkey application. The
survey was conducted from August to September 2021, involving 170 event organizer managers. The result shows
that they mostly earn income from management fees during the pandemic. Event organizers also take several
ways to increase engagement in virtual events, such as combining internal and external resources to serve
personnel and technical equipment and to keep the events productive. Policy support through capacity building
in some aspects is highly recommended to increase the managerial skills of event organizers to produce higher
quality outputs of the event. The suggested training materials cover how to monetize virtual events, how to
improve skills in the technological aspects, and how to increase engagement for participants. This research
provides an overview of virtual and hybrid events in Indonesia so that the government can take the necessary
policies in creating quality events, especially during the pandemic.