WISSWANI, N. W.; CIPTAYANI, P. I.; SAPTARINI, N. G. A. P. H. Strengthening CRM based on live chat for customer service performance audits. Matrix : Jurnal Manajemen Teknologi dan Informatika, [S. l.], v. 15, n. 3, p. 126–136, 2025. DOI: 10.31940/matrix.v15i3.126-136. Disponível em: https://ojs2.pnb.ac.id/index.php/MATRIX/article/view/2611. Acesso em: 5 dec. 2025.