MOHAMAD NUR WAHYUDDIN; DHANNY PERMATASARI PUTRI. Designing a helpdesk ticketing system to improve the efficiency of IT support services on an XYZ company-based web-site using the Laravel framework. Matrix : Jurnal Manajemen Teknologi dan Informatika, [S. l.], v. 14, n. 1, p. 9–24, 2024. DOI: 10.31940/matrix.v14i1.9-24. Disponível em: https://ojs2.pnb.ac.id/index.php/MATRIX/article/view/1216. Acesso em: 19 sep. 2024.