NURFAKHRUROZI, R.; ANDRIANI, W.; DEWI, N. I. K.; SAPUTRA, U. W. E.; ADININGRAT, G. P. Service Quality Assessment of Ngurah Rai International Airport Using Fuzzy Servqual and Importance Performance Analysis Methods. Jurnal Bisnis dan Kewirausahaan, [S. l.], v. 20, n. 3, p. 163–173, 2024. DOI: 10.31940/jbk.v20i3.163-173. Disponível em: https://ojs2.pnb.ac.id/index.php/JBK/article/view/2409. Acesso em: 25 jan. 2025.